Please be aware that when booking a ride you are agreeing to the below cancellation policy. Please contact us if you have any further questions.
Please note the reason for this cancellation policy is that we take out small rides and are often turning people away because rides are full. When we have people cancel at the last minute these spaces are hard to fill impacting on both our business and potential customers. Therefore when you book for a ride you are agreeing to the below cancellation policy and understand that your credit card will be charged should you cancel or fail to show up for your ride.
Payment in event of cancellation:
Cancelling within 24hrs of your ride - full payment due
Cancelling 48hrs-24hrs before your ride - half payment due
Cancelling more than 48hrs - cancellation fee of 15% applies
These charges will be applied to your credit card in the event of a cancellation/no show.
Owner or operator may choose to waive a cancellation fee in extenuating circumstances - This is at owner or operators discretion.
What if it rains?
No cancellation fee if it rains and we need to postpone your ride, your details will remain on hold with us for the next ride if you re-book when we call to postpone your ride.
No cancellation fee if we have to postpone your ride due to weather and you are visiting and will no longer be in Auckland for the next available booking. In this case we are very sorry for any inconvenience, unfortunately we can not control the weather for you, but we hope you'll choose to ride with us next time you are in Auckland.
Please note we will call you if rides are unable to go a head due to weather. We are often very lucky and miss the worst of the bad weather, so please wait to hear from us. It can be pouring with rain in Auckland or even Orewa but fine where we are! If you don't hear from us on the day of your ride you can assume everything is good to go! Last winter we only had to cancel 3 days of rides on the weekends, so the odds are in your favour!
Payment in event of cancellation:
Cancelling within 24hrs of your ride - full payment due
Cancelling 48hrs-24hrs before your ride - half payment due
Cancelling more than 48hrs - cancellation fee of 15% applies
These charges will be applied to your credit card in the event of a cancellation/no show.
Owner or operator may choose to waive a cancellation fee in extenuating circumstances - This is at owner or operators discretion.
What if it rains?
No cancellation fee if it rains and we need to postpone your ride, your details will remain on hold with us for the next ride if you re-book when we call to postpone your ride.
No cancellation fee if we have to postpone your ride due to weather and you are visiting and will no longer be in Auckland for the next available booking. In this case we are very sorry for any inconvenience, unfortunately we can not control the weather for you, but we hope you'll choose to ride with us next time you are in Auckland.
Please note we will call you if rides are unable to go a head due to weather. We are often very lucky and miss the worst of the bad weather, so please wait to hear from us. It can be pouring with rain in Auckland or even Orewa but fine where we are! If you don't hear from us on the day of your ride you can assume everything is good to go! Last winter we only had to cancel 3 days of rides on the weekends, so the odds are in your favour!